Privacy Policy

This Privacy Policy describes how Kodaic, LLC ("Kodaic," "we," "our," or "us") collects and uses information when you access or use Knowchat (the "Service").

Information we collect

We collect account information such as name and email, support conversation data, usage data, integration data you choose to connect, and billing details handled securely by our payment processors.

How we use information

We use information to provide and improve the Service, secure accounts, respond to support requests, analyze usage trends, and comply with legal obligations.

How we share information

We share information with trusted service providers that help us operate the Service (for example, hosting or payment processing). We do not sell personal information. We may share information if required by law or to protect the rights and safety of Kodaic, our users, or others.

Security

We use administrative, technical, and organizational safeguards designed to protect information. No system is completely secure, so we cannot guarantee absolute security.

Data retention

We retain information as long as needed to provide the Service and comply with legal obligations. You may request deletion of your account data, subject to applicable laws and legitimate business needs.

Your rights

Depending on your location, you may have rights to access, correct, delete, or export your personal information, or to object to certain processing. To make a request, contact help@knowchat.net.

International data transfers

If you access the Service from outside the United States, your information may be transferred and processed in the United States or other countries where we or our providers operate.

Children

Knowchat is not directed to children under 13, and we do not knowingly collect personal information from children.

Contact

Questions? Email help@knowchat.net or admin@knowchat.net.